Shipping Information
Everything you need to know about delivery, timelines, and tracking your order.
Shipping & Delivery
At Floral Cloud, we work hard to ensure your order arrives safely and as quickly as possible. Every order is carefully packed before leaving our warehouse to ensure it reaches you in excellent condition.Delivery Areas
We currently deliver within Malaysia, including:- West Malaysia (Peninsular Malaysia)
- East Malaysia (Sabah & Sarawak)
Processing Time
Orders are typically processed within 1–2 business days after payment has been successfully confirmed.Orders placed on weekends or public holidays will be processed on the next business day.During new product launches, promotional campaigns, or peak shopping periods, processing times may be slightly longer.Estimated Delivery Time
Estimated delivery times are as follows:| Destination | Estimated Delivery |
|---|---|
| West Malaysia | 3–5 business days |
| East Malaysia | 5–10 business days |
Shipping Fees
Shipping charges are calculated at checkout based on your delivery address and order size.We may occasionally offer complimentary shipping during promotional campaigns. Any applicable free shipping offers will be clearly stated on our website.Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.Tracking information may take up to 24 hours to become available after your parcel has been collected by the courier.Delivery Attempts
Our courier partners may attempt delivery more than once if the initial attempt is unsuccessful.If a parcel is returned to us due to:- an incorrect or incomplete delivery address,
- failure to collect the parcel,
- or repeated unsuccessful delivery attempts,
Address Changes
If you need to update your shipping address after placing an order, please contact us as soon as possible at info@floralcloud.com.Once an order has been dispatched, we may not be able to make any changes.Delays
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:- Public holidays
- Severe weather
- Courier service disruptions
- Customs or regulatory inspections
- Unexpected operational issues
Damaged or Missing Parcels
If your parcel arrives damaged, or if you believe part of your order is missing, please contact us within 48 hours of receiving your delivery.To help us investigate your case efficiently, kindly provide:- Your order number
- Clear photos of the parcel and products
- A brief description of the issue
Contact Us
If you have any questions regarding shipping or delivery, please contact us.Floral Cloud Sdn. Bhd.Email: info@floralcloud.comWebsite: www.floralcloud.comInstagram: floralcloud.myFacebook: Floral Cloud
