Privacy Policy

How we collect, use, and protect your personal information.

 

At Floral Cloud, your privacy is important to us. We are committed to protecting your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

1Information We Collect

We may collect the following information:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Purchase history
  • Payment information (processed securely through third-party payment providers)
  • Cookies and website usage data

2How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Arrange deliveries
  • Respond to customer enquiries
  • Improve our website and customer experience
  • Send order updates
  • Provide customer support
  • Detect fraudulent transactions
  • Send marketing communications (only with your consent)

3Marketing Communications

If you subscribe to our newsletter or promotional updates, we may occasionally send you news about new collections, exclusive offers, and brand updates.

You may unsubscribe at any time by clicking the “Unsubscribe” link in our emails.

4Cookies

Our website uses cookies to improve functionality, remember your preferences, and analyse website traffic.

You may disable cookies through your browser settings, although some features of the website may not function properly.

5Sharing Your Information

We never sell your personal information.

We may share your information only when necessary with trusted service providers, including:

  • Payment gateway providers
  • Courier and logistics partners
  • Government authorities where required by law

These partners are required to protect your information and use it only for the intended purpose.

6Data Security

We implement appropriate technical and organisational measures to safeguard your personal information.

While we strive to protect your data, no method of internet transmission or electronic storage is completely secure.

7Your Rights

Under Malaysia’s Personal Data Protection Act (PDPA), you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Withdraw your marketing consent
  • Request deletion of your personal data where legally applicable

To exercise these rights, please contact us using the details below.

8Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external sites.

9Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

10Contact Us

Floral Cloud Sdn. Bhd.

Email: info@floralcloud.com

Website: www.floralcloud.com

Instagram: floralcloud.my

Facebook: Floral Cloud